Shipping Policy

• Free Shipping: Orders of $219 USD or more qualify for free standard shipping.
• Global Reach: Serving 40+ countries with tailored delivery windows.
• Processing Time: 2-3 business days (excludes weekends & public holidays).
• Order Confirmation: An order-confirmation email is sent after payment is verified.
• Global Dispatch: Real-time tracking included.

For most products we partner with local carriers, so delivery times vary by country.

Please note that we do not ship to APO/FPO/DPO or P.O. Box addresses.

If your country is not listed above, please contact service@loofae.com. The estimated delivery time is 10-20 business days.

1. Shipping Charges

Shipping fees are calculated and displayed on the checkout page before you complete your order.

2. Shipping Rates

Due to operational considerations, certain areas may require an additional charge. This adjustment helps us ensure timely and reliable delivery for all orders.

Standard Shipping: $9.90 USD for orders under $219 USD. Orders of $219 USD or more qualify for free standard shipping.

Express Shipping: $24.99 USD for the United States and $19.99 USD for South Korea. Express shipping is not eligible for the free-shipping offer.

3. Import Taxes & Duties

For international orders (outside the US), LockPower may be subject to import taxes, customs duties, or fees levied by the destination country.

Customer Responsibility: These charges are not included in your payment to us and must be paid by the recipient upon delivery.

More Info: Policies vary widely; please contact your local customs office for specific details.

1. How to track your order?

Log in to your account and check "My Orders", or contact our support at service@loofae.com.

2. How can I modify my order after placing it but before it ships?

Once an order is placed, the country, product quantity, category and color cannot be changed. If you need to modify these details, please cancel the order and place a new one. Due to varying tax rates across states and cities, orders paid by credit card or bank transfer cannot have the city, state or zip code changed after the order is placed. For orders paid via PayPal or Affirm, order details are verified by the payment service provider before approval, so changes are not possible.

3. How can I cancel an order after submitting it but before it ships?

If your order has not yet shipped, you can log in to your account and cancel it from "My Orders". If your order has already shipped, cancellation is not possible — please contact our customer service team to request a return.

Shipping restrictions and responsibilities

Delivery Delays: Remote areas may experience delays of 1-3 days. Delays caused by force majeure (extreme weather, customs inspections, policy changes, etc.) are not the responsibility of the merchant.

Buyer Responsibilities: Delivery failures due to unilateral address changes after shipment, incorrect address or contact information, or unreasonable refusal to accept the package are the buyer's responsibility. Losses due to confiscation of goods resulting from failure to cooperate with customs clearance (e.g. not providing identification or paying taxes) are borne by the buyer. Required customs-clearance documents must be submitted within seven days after the recipient receives the customs request or notification.

Special Address Restrictions: Delivery may fail to locations such as schools, workplaces or gated communities. Due to logistical and regulatory complexities, we are currently unable to offer shipping to certain regions, including but not limited to Russia and Belarus.

Force majeure (unforeseeable circumstances)

We shall not be held responsible for delivery delays or failures caused by events beyond our reasonable control, including but not limited to: natural disasters (typhoons, floods, earthquakes, fires, storms); governmental actions (customs inspections resulting in delays of 3-7 days or more, policy adjustments, tariffs, or system upgrades by border authorities); social and political factors (wars, civil unrest, strikes, labor disputes, or disruptions in global transportation networks); and logistical constraints (peak holiday congestion, regional traffic controls, flight cancellations, or pandemic-related restrictions).

4. Will additional shipping fees apply for repeated deliveries, package refusals, or no-reason returns?

Yes. If delivery fails due to the recipient's fault, the recipient is responsible for additional shipping costs. For orders canceled or packages refused after shipment, return shipping fees are borne by the recipient and deducted from the refund. For no-reason returns, shipping costs are paid by the customer and deducted from the refund. Since LockPower is a high-value product, please inspect the package upon receipt. If the package is damaged or deformed, do not sign for or open it — contact our support instead. Once you (or someone on your behalf) sign for the goods, we consider the package, quantity and products accepted. To protect your rights, we recommend recording a complete unboxing video and checking the items against the packing list. If items are missing or damaged, please contact our support within 24 hours of receiving the package.

5. Under what circumstances will our online store unilaterally cancel an order?

Our online store sells and ships LockPower only to end users. You may not commercially distribute, publish, license or resell any products or services obtained from our online store. If we detect any of the following violations before the goods are shipped or received, we reserve the right to cancel your order and refund the original payment method:

• The ordered LockPower units exceed the purchase limit for a single account.
• A single account does not exceed the purchase limit, but an individual is found to be associated with multiple accounts (via payment account, shipping address, IP address, phone number or other means), cumulatively violating the purchase limit.
• We receive a notification from a credit card issuer or PayPal indicating suspected fraudulent activity.
• We determine that the purchase was made through improper means or that the order was not placed legitimately.