Frequently Asked Questions
It comes down to simple math—on top of its 1,500 mAh backup battery, LockPower Infinity harvests more energy every day than your lock uses.
Even in a shaded outdoor spot under an eave, LockPower Infinity gets about 8 hours of normal ambient light at 2,000 lux per day. After accounting for circuit losses, it stores 10 mAh—more than enough for a basic smart lock with fingerprint, passcode, and Bluetooth. At 10 unlocks a day, that type of lock uses only about 5 mAh per day.
In a typical open, unobstructed location, daylight at least averages 6,000 lux over 8 hours. Even after circuit losses, LockPower Infinity stores over 40 mAh—enough to fully power a top-of-the-line flagship smart lock with facial recognition, Wi-Fi connectivity, and radar/infrared sensors, which uses up to 35 mAh per day at 10 unlocks a day.
And on days with direct angled sunlight at sunrise or sunset (20,000–30,000 lux), LockPower Infinity captures more than 40 mAh within 30 minutes.
Indoor lighting can't reliably deliver 8 hours of 2,000 lux ambient light per day. Without that level of light, we can't guarantee LockPower Infinity will keep your lock powered at all times.
When you activate the device: Press and hold the power button. When the blue light stays on, it’s activated! Once you release the button, the light goes off—don't worry, your Lockpower Infinity will remain active and keep working normally.
When you power off the device: Press and hold the power button until the blue light starts blinking. That means it's off, and the light will go off after you release it.
When LockPower Infinity starts powering your lock directly (enabled only when its AA batteries drop below the 70% threshold): plugging it into your lock's USB-C or micro USB port, or waking the lock's screen to unlock it.
When your lock's lithium battery isn't fully charged: LockPower Infinity will charge it to 100% — the LED stays on until it's full.
Once activated, Lockpower Infinity stays on and keeps running, but if you're still worried that it's not working properly:
a/your lock uses AA batteries: Take out the lock's own batteries and check the charging performance again. If LockPower Infinity’s blue light turns on, it is powering your lock normally.
b/your lock uses a lithium battery: Plug LockPower Infinity in and check your lock's phone app—if it shows that it’s charging, you’re good to go!
We strongly recommend leaving the original batteries in as a backup — just to be extra safe!
No worries! Just shine a light directly on the solar panel—either natural sunlight or hold your phone’s flashlight close to it for about 5 minutes. That gives it enough emergency juice to unlock the door.
Go right ahead! Just lift a corner with your fingernail or the tip of scissors and peel it off. It's purely cosmetic—keep it or remove it, either way it won't affect normal use, charging, or your warranty.
For regular AA battery locks: This just means your lock’s AA/AAA batteries are low, not LockPower Infinity. LockPower Infinity will keep your lock running fine.
For rechargeable lithium battery locks: This almost never happens. If it does, double-check your cable connection with the manual or drop our support team a message!