Return & Refund Policy

The $1 payment made on Loofae.com is a one-time, fully refundable reservation payment that secures access to the LockPower Infinity Early Bird offer associated with the email address and reservation number provided at checkout.

The Reservation:

• is not a purchase of the physical LockPower Infinity product;
• does not create a shipment or delivery order;
• is not a subscription and does not renew;
• does not authorize any automatic charge beyond the $1 paid at checkout; and
• does not require you to purchase the product later.

When LockPower Infinity launches, Loofae will send the applicable Amazon purchase link and offer instructions to the verified email address connected to the Reservation. Any product purchase on Amazon is a new and separate transaction that you must choose to complete yourself.

The $1 Reservation payment is separate from the price charged for the physical product on Amazon. It is not charged by Amazon and is not automatically applied as a credit toward the Amazon purchase price. The price, taxes, shipping charges, availability, and other terms applicable to the physical product will be shown on Amazon before you place that separate order.

The $1 remains fully refundable whether or not you later purchase LockPower Infinity on Amazon.

You may request a full refund of the $1 Reservation payment at any time and for any reason. There is no cancellation fee, return shipping charge, or restocking fee for a Reservation refund, and no physical item needs to be returned.

To request a refund, email service@loofae.com from the email address used for the Reservation and include:

• your Reservation ID or Loofae order number; and
• the email address used at checkout, if different from the address sending the request.

Do not send payment-card information by email. We will never ask you to provide your full card number to obtain a refund.

Loofae will review the request and initiate an approved $1 refund to the original payment method within five business days after receiving enough information to identify the Reservation. No amount will be deducted from the $1 refund.

After Loofae initiates the refund, the bank, card issuer, digital-wallet provider, or other payment service may require additional time to post the credit to your account. This normally takes 5–10 business days, but the timing is controlled by the payment provider. If the original payment method is no longer available, Loofae will contact you to arrange a legally permitted alternative.

If you request a refund before using the Early Bird offer, the Reservation and its unused Early Bird benefits will be canceled. Refund of the $1 does not cancel or refund a physical product order that you separately placed on Amazon. Amazon product orders must be handled under Part Two of this Policy.

You may request the $1 refund immediately if the launch is delayed or if you no longer wish to wait.

If Loofae cancels the Early Bird program, permanently cancels the LockPower Infinity launch, or determines that it cannot provide the promised Early Bird access, Loofae will automatically initiate a full $1 refund to the original payment method within seven business days after that determination. Loofae will also notify affected reservation holders using the email address associated with the Reservation.

If Loofae materially changes the advertised Early Bird price or benefits, affected reservation holders will be notified and may cancel for a full $1 refund.

If you do not recognize a Reservation, contact service@loofae.com promptly and provide the Reservation ID. Loofae may cancel and refund duplicate, unauthorized, fraudulent, or otherwise invalid Reservations. Canceling such a Reservation also cancels its unused Early Bird benefits.

If a direct Loofae order has not shipped, contact service@loofae.com as soon as possible. If cancellation is still operationally possible, Loofae will cancel the order and refund the amount paid to the original payment method.

Once an order has entered shipment and can no longer be canceled, you may request a return after delivery under the rules below.

If Loofae cannot ship a direct order within the time promised at purchase, Loofae will provide a revised shipping date and a choice to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

You may request a return of an eligible physical product within 30 calendar days after the carrier records delivery.

To qualify for a change-of-mind return, the product must be:

• in new or like-new condition, allowing for reasonable inspection;
• free from damage caused after delivery;
• returned with all material components, cables, manuals, and accessories included with the purchase; and
• accompanied by valid proof of purchase from Loofae.

Please return the original packaging when reasonably available because it helps protect the product in transit. Missing original packaging alone will not automatically disqualify a valid claim involving a defective, damaged, incorrect, or materially misdescribed product.

If a physical product purchased directly from Loofae arrives damaged, is defective, is missing material components, is not the product ordered, or is materially different from its description, contact service@loofae.com within the 30-day return window.

Please provide the order number and a description of the issue. Loofae may request photographs, a short video, diagnostic information, or other reasonable evidence needed to understand the problem. A complete unboxing video is not required for every claim, and the absence of an unboxing video will not by itself invalidate an otherwise valid claim.

For an eligible claim, Loofae will provide a prepaid return label or another return method at Loofae’s expense and will offer, as applicable, a replacement or a refund. There is no restocking fee for an eligible damaged, defective, incorrect, or materially misdescribed product.

Signing for a delivery does not waive a claim for concealed shipping damage or a defect that could not reasonably have been discovered at delivery.

Before sending a product back, email service@loofae.com and provide:

• the Loofae order number;
• the purchaser’s name and email address;
• the product and quantity being returned;
• the reason for the return; and
• any reasonable supporting information requested for a damaged, defective, or incorrect-item claim.

Loofae will normally respond within two business days with a return authorization and return instructions. After authorization, the product must be handed to the designated carrier within 15 calendar days, unless Loofae gives you a different deadline in writing.

Do not send a product to a corporate or other address shown on the website without return authorization. Unauthorized returns may be delayed or sent back because the location may not be equipped to receive product returns.

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping and expedited-delivery charges are not refundable unless required by law.

For an eligible damaged, defective, incorrect, or materially misdescribed product, Loofae will pay reasonable return shipping. If the entire direct order is refunded because of such an issue, Loofae will also refund the original standard shipping charge. An optional expedited-shipping upgrade is refundable only when the delivery service itself was not provided as promised or when required by law.

If delivery fails because the customer supplied an incorrect address, refused an otherwise conforming delivery, or failed to complete a required delivery step, reasonable carrier charges incurred in recovering or reshipping the package may be deducted from the refund where permitted by law. Loofae will provide an explanation of any deduction.

A physical product is not eligible for a change-of-mind return if it has been materially damaged after delivery by:

• misuse, abuse, neglect, accident, or improper storage;
• installation, operation, charging, or maintenance contrary to the product instructions;
• unauthorized modification, disassembly, or repair;
• exposure to conditions beyond the product’s published environmental or ingress-protection rating;
• use with an incompatible or unsafe power source or accessory; or
• removal, alteration, or defacement of a serial number when the alteration prevents reasonable verification of the product.

This section does not exclude a claim based on normal use within the product’s published specifications, and it does not limit rights that cannot be waived under applicable law.

LockPower Infinity contains a lithium-ion battery. Do not mail or otherwise ship a product that is swollen, leaking, overheating, punctured, burned, or otherwise visibly unsafe. Contact service@loofae.com first and describe the condition so that Loofae can provide safe handling and return instructions.

After receiving an authorized return, Loofae will normally inspect it and approve or explain the disposition within five business days.

Approved refunds will be initiated to the original payment method within five business days after approval. The payment provider may require an additional 5–10 business days to post the credit. If the original payment method is unavailable, Loofae will contact you to arrange a legally permitted alternative.

For an eligible return, the refund will include the refundable product price and applicable sales tax. Any treatment of original shipping charges will follow Section 13. Loofae will not substitute store credit for a required monetary refund unless you affirmatively choose store credit.

If a returned product is materially different from the condition described in the return request because of customer-caused damage or missing material components, Loofae may deny the change-of-mind return or make a reasonable deduction where permitted by law. Loofae will explain the reason and amount of any deduction.

A bundle or kit sold under one product listing must be returned with all material components included in that listing. If items were separately listed and separately priced, a partial return may be accepted, but the original bundle discount may be recalculated based on the items kept. Any recalculation will be disclosed before the refund is finalized.

A free promotional item tied to a returned purchase must also be returned in eligible condition. If it is not returned, Loofae may deduct the clearly disclosed retail value of that promotional item where permitted by law.

Replacement requests for a damaged, defective, incorrect, or materially misdescribed direct-purchase product follow the same 30-day request process described above. Loofae will cover reasonable two-way shipping for an approved replacement caused by a product defect or Loofae fulfillment error.

If the requested replacement is unavailable, Loofae will offer a refund rather than require store credit. A change-of-mind exchange may be handled as a return and a new purchase.

The 30-day return period is separate from the LockPower Infinity written limited warranty:

• standard eligible purchasers receive a 24-month limited warranty; and
• qualifying Early Bird purchasers receive a total 36-month limited warranty.

The applicable warranty period begins on the date the physical product is delivered, not on the date of the $1 Reservation. Eligibility, coverage, exclusions, remedies, and the claim process are governed by the separate LockPower Infinity Limited Warranty, which must be made available before the physical product is purchased.

After the 30-day return period, contact service@loofae.com for a claim that may be covered by the applicable Limited Warranty.

The Policy in effect when a Reservation or direct product order is placed will govern that transaction. Loofae may update this Policy prospectively, but an update will not retroactively reduce a customer’s existing refund, return, or warranty rights.